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Mobile banking

Digital platform

Fibank digital platform is the electronic banking service offered by Fibank Albania, through which you can perform various banking operations using your phone, computer or tablet. You can check accounts, savings and loans in real time, or transfer money to Fibank accounts, to other banks in Albania or abroad: transfers, utility bill payments, credit card payments / repayments and more:

- All banking operations in your hand.

- Self service.

- User friendly. (Fingerprint / face identification)

- Moderately simple to register.

- Very easy to access.

- Simple menu to use. Can also be used by children.

- Completely secure for transactions: - (Fingerprint / face identification) or PIN code.

- Available at any time; 24 hours a day, 7 days a week.

 

What does the digital platform offer?

- Accounts - Account statement, and account information. Nameing of accounts as desired, for example «Salary».

- Transfers:

  • Between customer’s accounts;
  • To other customers within Fibank;
  • Transfers in LEK within Albania;
  • Transfers to SWIFT in EURO, USD, etc.;
  • Ready pattern for transfers. One click and perform the transfer;

- Debit Cards => Limits, transactions, status (active or blocked, etc.)

- My obligations => Installment payment with one click.

- Utility services => OSHEE, Albtelekom, Abcom etc.

Are you a new customer to the digital platform?

Steps to follow:

  1. Download the Fibank Mobile app on the Google PlayStore or App Store.
  2. On the main page click the "Start" button to start registering. Choose a username and password of your choice. Fill in the registration details with personal data, do not forget to enter the e-mail address and mobile number.
  3. A confirmation e-mail (a code) will arrive in your inbox; you must give this code to your personal banker. Visit the nearest Fibank branch to complete the registration.
  4. At the branch the personal banker will ask you to sign the relevant documents and will provide you with a PIN code that will be used only once.
  5. 6. Then enter a 6-digit PIN code of your choice. Be careful, it should not be simple as this is your PIN code to access the application. You can also use fingerprint or face recognition on your phone. (Click here for more details)

  6. Are you an existing customer at E-Banking and want to sign up for the digital platform?

    Steps to follow:

    1. Download the Fibank Mobile app on the Google PlayStore or App Store.
    2. On the main page, click the "Start" button to start the registration.
    3. Enter the same username and password you use for E-Banking.
    4. Present to the nearest Fibank branch to complete the registration. At the Fibank branch, the personal banker will ask you to sign the relevant documents as well as provide you with a PIN code that will be used only once. (Click here for more details)
Monthly electronic service fee FREE
Generating a new password 1 EURO
Transfers within Fibank accounts FREE

Transaction limits

Daily limit for counterparties, utility payments and budget payments => 250,000 Lekë or equivalent in other currencies.

Daily limit for others => 250,000 Lekë or equivalent in other currencies.

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